System error in DSKdirect

2 February 2015 | DSKdirect

Context

DSKdirect is the online banking channel of DSK Bank, one of the Bulgarian banks. I tried to log into the site.

I got a system error message:

The requested page / functionality timed out.
________________________________________
You can repeat again by choosing an option bellow:

DSK Direct home page

Logout from DSK Direct
________________________________________

If after several retries, this error continues to reproduce and you can not proceed with the requested functionality, probably the system is busy or the bank’s operational team is already working over service recovery. In such case, please try again a little bit later.

To my surprise, the message was excellent. It told me the three mandatory things:

  1. What happened: time out
  2. Why: probably the system is busy or our team is working on a problem
  3. What’s next: go back and try again

Overall, the message is useful and helpful.

Fix

not needed

In Bulgarian

I got the message in Bulgarian, so here it is for completeness

Системна грешка

Изтече времето, за което желаната от Вас страница/функция следваше да бъде заредена.
________________________________________
Можете да опитате отново, след като изберете:

Начален екран на ДСК Директ

Изход от ДСК Директ
________________________________________

В случай, че след неколкократно повтаряне на тази грешка не успеете да продължите с използване на желаната функционалност, вероятно системата е прeтоварена или екип на банката вече работи по възстановяване на услугата. В този случай, моля опитайте отново малко по-късно.

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