I wanted to give feedback about Money. MSN Money is a Windows 10 application or plugin (or whatever it is called) that shows stock quotes. It shows me DOW, FTSE, and NIKEI when I hit the Windows key, and I am not interested in these. I wanted to customize the quotes. I was not able to find out how to do it.
As I looked through the menu of the application (only icons) I saw this smiley icon that on hover said Send Feedback. So I decided to tell Microsoft that I am not interested in DOW but in other quotes.
I clicked the icon. I was asked to log in to my Microsoft account. I hesitated a bit wondering whether I wanted Microsoft to know who I was. Anyway, I logged in.
Then I got a message that read:
We want you to send us feedback, but you’d need to adjust your Privacy Settings first.
Please change your privacy level under Feedback options to:
If you decide not to, we’ll miss you, but you can always come back anytime.
Settings / No thanks
OK. So I clicked Settings and got the Privacy page opened:
In the Feedback & diagnostics section I did not see an option for changing the setting for feedback to Enhanced; there are no Feedback options. I followed the link Learn more about feedback & diagnostics settings and ended up on a help page – Windows 10 feedback, diagnostics, and privacy: FAQ – but it did not tell me anything about Feedback options.
Well, I decided I can at least give my feedback to the documentation guys. I started explaining my case in the feedback form at the bottom of the page. No, it did not work as expected. At some point I noticed that I type but the characters do not appear in the box. There was a limit to the number of characters one can provide as feedback. This is insulting. I had to send feedback three times because the comment entry form can accommodate only 400 characters (I counted them).
As I read through the documentation topic, I discovered that the Enhanced option is under Diagnostic and usage data, which is disabled for me. I assume the option is managed by my organization. Too bad that my organization does not let me provide feedback to Microsoft directly.
- The collection of feedback requires the user identity. This triggers a whole lot of privacy and data protection measures.
- The change of the setting does not happen on the spot but users are directed to another place through a message. This creates a disconnect and conditions for errors. It is at least good that there is a direct button opening the correct place in the settings.
- The message that explains what needs to be changed does not state correctly the name of the option, so users have to guess what to do.
- The text of the message is too fluffy and lacks proper formatting. Thus it is not easy to understand what the message wants from users.
- Explicit feedback (one provided by users directly) is tied to an option for implicit feedback (one that is automatically collected). This creates complications and limitations.
Do not show a message – collect feedback anonymously.