Some time ago I joined a service called Smartsheet. It claims to offer joined work on timelines, documents, calendars, tasks and other items. I have not worked jointly on anything yet, but I got an email from them – an automated message trying to give me some tips. I am not interested in such things. I saw a link “Update your email preferences” at the bottom of the message, so I followed it. I wanted to unsubscribe.
Smartsheet Email Preferences
You’re in control of which emails you receive. Check all that apply.
[text field] * email@example.com
[clear checkbox] I don’t want product tips and how-tos
[clear checkbox] I don’t want monthly newsletters or product updates
[clear checkbox] I don’t want assistance from the Smartsheet sales team
I want no emails
[clear checkbox] Unsubscribe from all
[button] Update My Email Preferences
I was surprised to see that all checkboxes on the Smartsheet Email Preferences page were clear, yet I received that email. I started wondering that maybe there was some hidden rule or additional thing. Then I noticed what the page was actually telling me that I was subscribed for everything. This was evil.
I selected Unsubscribe from all and clicked the Update My Email Preferences button. I got this:
Your email preferences have been updated.
*You may still receive emails from the Smartsheet application. Log in to Smartsheet to update those settings – or click on the unsubscribe link at the bottom of any Smartsheet application email.
Am I now unsubscribed or not? Well, it proved not. I logged in and after some fiddling with the app, I found this:
Personal Settings > Settings > Email Preferences
[selected checkbox] Send me Product Update News
[clear checkbox] Send me my Smarthseet Daily Mail
- The preferences page reverses the way a checkbox is perceived to work. Normally, you would expect something to be on when the checkbox is selected, and off when the checkbox is clear.
- There are two different places for controlling email preferences.
Use checkboxes in the straight way: selected means on, and clear means off. Put all email preferences on one place. Do not auto-subscribe users to things they do not need.
5 May 2016 | Smartsheet